Usage and Add-On Pricing
Last Updated: 17/07/2026
Version: 1.0
Usage & Add-On Pricing
Clear pricing for the services you use.
Your Steddi subscription gives you access to the features and services included in your chosen plan. Some services, such as sending messages, making calls and using certain AI features, incur additional charges based on usage.
This page explains which services may cost extra, how those charges work and where to find the applicable rates.
1. What's included in your subscription?
Your subscription covers the platform access and services specified in your Order Form or agreed plan.
Unless expressly included in your plan, third-party usage charges and optional paid add-ons are not covered by your recurring subscription fee.
You only incur usage charges when chargeable services are used or activated. Some optional add-ons carry recurring fees even when they are not actively used.
2. Usage-based services
The following services may incur additional charges when enabled in your Steddi workspace.
Service | How you're charged | Pricing information |
|---|---|---|
SMS and MMS | Per chargeable message or message segment. Rates vary by destination, message type and carrier. | HighLevel Pricing Guide — LC Phone |
Phone calls | Per minute or other applicable provider billing unit. Rates may vary by destination and call type. | HighLevel Pricing Guide — LC Phone |
Phone numbers | Recurring rental charges and any applicable provider or regulatory fees. | HighLevel Pricing Guide — LC Phone |
Email sending | Per chargeable email sent. | HighLevel Pricing Guide — LC Email |
Email validation | Per chargeable validation. | HighLevel Pricing Guide — Email Validation |
Premium workflow actions | Per chargeable execution of an eligible premium action. | HighLevel Pricing Guide — Premium Workflow Actions |
AI features | Depending on the feature, charges may be based on requests, tokens, minutes, credits or a recurring subscription. | HighLevel Pricing Guide — AI Services |
May include a recurring service fee and separate messaging charges. | HighLevel Pricing Guide — WhatsApp | |
Premium applications and integrations | Provider-specific recurring fees, usage charges or both. | Pricing disclosed for the selected application or integration |
How rates are determined
For eligible services billed through your Steddi usage wallet, charges are calculated using the applicable underlying HighLevel service rates, without an additional Steddi usage markup.
HighLevel's published pricing information is available here:
View HighLevel's Pricing Guide
Rates may vary depending on the destination, provider, feature, usage type and applicable taxes or fees.
Where the underlying rates are denominated in USD but your wallet is funded in GBP, currency conversion and any applicable payment or conversion charges may affect the amount collected.
The applicable charging basis will be disclosed before a separately chargeable service is enabled.
3. How your usage wallet works
For eligible metered services, Steddi uses a prepaid usage wallet within your workspace.
Step 1 — Fund your wallet
Your saved payment method is charged to add funds to your usage wallet.
Step 2 — Use chargeable services
When your workspace sends messages, makes calls or uses other eligible metered services, the corresponding charges are deducted from your wallet balance.
Step 3 — Automatic top-ups
Where automatic replenishment is enabled and authorised, your saved payment method is charged when your wallet balance falls below the configured threshold.
Your initial funding amount, top-up amount and replenishment trigger are disclosed through the applicable billing setup.
Depending on your usage, automatic top-ups may occur more than once during a billing period.
Step 4 — Monitor your usage
Where supported, you can review usage and billing information within your workspace.
If your wallet has insufficient funds or a payment fails, affected chargeable services may be interrupted or restricted.
3.1 Automated usage
Workflows, campaigns, integrations and AI agents can generate charges automatically.
For example, a workflow that sends an SMS to every new lead may incur a charge each time the action runs.
You are responsible for monitoring the activity you authorise in your workspace, including automated usage.
4. Optional paid add-ons
Some features have additional recurring charges, separate usage charges or both.
Examples may include:
WhatsApp services;
AI subscriptions and specialist AI functionality;
premium applications and integrations;
additional phone numbers;
other optional services identified as paid add-ons.
Before an optional paid add-on is activated, Steddi will disclose its applicable customer-facing price, billing frequency and any additional usage charges.
Some recurring charges may continue while an add-on remains enabled, even if you do not actively use it.
Not every feature or add-on described in HighLevel's documentation is necessarily available through Steddi.
5. Third-party accounts
Some integrations allow you to connect your own account with another provider.
Where you contract and pay directly with that provider, its charges are separate from your Steddi subscription and are governed by its own pricing and terms.
Where Steddi supplies or bills a service on your behalf, the applicable Steddi charging arrangement will be disclosed.
6. Changes to usage pricing
Underlying service providers may change their rates, fees or charging methods.
Where these changes affect the charges payable through Steddi, we may update the applicable usage pricing in accordance with our Terms of Service.
We will make updated pricing information available and provide reasonable advance notice of material increases where practicable.
Updated rates generally apply to future usage rather than charges already incurred.
7. Cancellation and remaining wallet balances
Cancelling your Steddi subscription does not remove your obligation to pay for usage or optional services properly incurred before cancellation.
Any remaining prepaid wallet balance will be handled in accordance with the applicable billing arrangements and Steddi's Terms of Service, subject to applicable law.
If you are planning to cancel, we recommend checking your wallet balance and exporting any information you wish to retain before your workspace closes.
8. Questions about charges?
If you're unsure whether a feature is included in your subscription, what a service costs or how your usage wallet works, please contact us before enabling it.
Email: josh@staysteddi.com
Related documents
This page should be read alongside your Order Form and Steddi's Terms of Service. Where there is a conflict, the applicable agreement and its order-of-precedence provisions govern.
Steddi is a trading name of Thrive Theory Ltd, registered in England and Wales under company number 15782970.